Features
Your contact solution doesn't need to be complicated. It just needs to work. That's the guiding philosophy behind all our features.
Softphone
Your employees can easily download and install our softphone within 2 minutes. The user interface is so intuitive that no training is required! When new employees join your organization, you can easily provision a YoDial user account for them, and they'll be ready to start serving customers.
Familiar Design
The screen your employees will use is designed to look just like their smartphones. Easy and familiar.
Contacts
Managing contacts is a breeze with YoDial's built-in contact manager. Whether dialing out or receiving an inbound call, all contact history and details will automatically pop up. Your employees will love being able to see everything they need on one screen, without having to toggle back and forth between tabs.
360 Degree View
See contact history, order history, sentiment, and interaction notes for each customer. All in one place.
Routing
Using a straightforward and intuitive guide, you can easily configure where calls get routed when they come in. Effortlessly spin up departments, BPO partners, and individual extensions. Not only does this ensure that your customers never wait longer than necessary, but it also makes reporting easier than ever.
Easy Routing
Map your own Interactive Voice Response (IVR) menus without writing a single line of code.
